You bring the people.
We’ve got the seats.

All rental requests are subject to availability.

Submitting a quote or rental request does not guarantee that the requested items will be held. Dulles Event Rentals will review your request and confirm availability before the reservation is finalized.

A reservation is considered confirmed only after availability has been confirmed and the required deposit has been received.

We recommend booking at least 1–2 weeks in advance. For weddings, graduations, holidays, and larger events, we recommend booking 3–4 weeks or more in advance.

A 25% deposit is required to secure your reservation. The remaining balance is due no later than 48 hours before the scheduled delivery or pickup.

Accepted payment methods will be provided when your reservation is confirmed.

The deposit confirms your reservation and allows Dulles Event Rentals to reserve the requested equipment exclusively for your event date.

Customers may cancel a reservation by contacting Dulles Event Rentals as soon as possible.

14 or more days before the event: Deposit may be transferred to a future date or refunded, less any applicable processing fees.

7–13 days before the event: Deposit is generally non-refundable but may be transferred to another available date at Dulles Event Rentals' discretion.

Less than 7 days before the event: Deposits are non-refundable, and the customer may be responsible for the full rental amount if the equipment has already been prepared, scheduled, or committed for the event.

No-shows: No refunds will be provided for customers who do not appear for pickup or are unavailable during the scheduled delivery window.

Any approved refund will be processed using the original payment method whenever possible.

We understand that event plans can change. Customers may request changes to quantities, rental items, delivery information, or event details.

Changes are subject to availability and may affect the total rental price.

Reducing quantities or removing items after the reservation has been confirmed may be treated as a cancellation and may be subject to the cancellation policy above.

Standard delivery is $25 for locations within 10 miles of Arcola/Sterling, Virginia.

For locations beyond 10 miles, an additional $4 per mile will apply.

Delivery fees are based on the delivery location provided when the quote is prepared. Additional charges may apply if delivery circumstances require additional time, trips, labor, or special arrangements.

Customers must provide an accurate delivery address and ensure that the delivery location is accessible.

Customers are responsible for providing safe and reasonable access to the delivery location.

Please inform us in advance about:

Stairs or elevators

Long walking distances from the vehicle to the setup area

Narrow entrances or gates

Difficult terrain

Apartment or condominium access requirements

Special parking restrictions

Venue delivery restrictions

Any other conditions that may affect delivery

Additional labor or delivery charges may apply when special circumstances require extra time or personnel.

Customers choosing pickup are responsible for collecting and returning the rental items at the agreed-upon time and location.

Tables and chairs must be:

Clean and reasonably free of food, trash, mud, and debris

Folded properly

Gathered in an accessible location

Ready for loading at the scheduled pickup/return time

Customers are responsible for providing a suitable vehicle and securing the rental equipment during transportation.

The customer is responsible for all rental equipment from the time it is delivered or picked up until it is returned to Dulles Event Rentals.

Customers may be charged for:

Lost or missing items

Broken or damaged tables

Broken or damaged chairs

Damaged backdrop stands

Stains or excessive cleaning

Burns, cuts, or holes

Paint, permanent marker, or other difficult-to-remove substances

Damage caused by misuse or improper handling

Any item that cannot be safely returned to rental inventory

Charges will be based on the extent of the damage and the reasonable cost of repair or replacement.

Normal wear and tear is not considered damage.

Customers are expected to return rental items in reasonably clean condition.

Food, drinks, mud, dirt, decorations, tape, confetti, glitter, and other debris should be removed before return.

Excessive cleaning may result in an additional cleaning fee.

Customers should not use staples, nails, screws, permanent adhesives, or other materials that can damage rental equipment.

For outdoor events, customers are responsible for protecting rental equipment from weather conditions.

Rental equipment should not be left exposed to:

Heavy rain

Strong winds

Severe storms

Snow or ice

Extreme weather conditions

Customers should have an appropriate covered or protected area available for tables, chairs, and backdrop equipment.

If weather conditions make delivery, setup, or pickup unsafe, Dulles Event Rentals reserves the right to delay, reschedule, or cancel service for safety reasons.

If the customer cancels an outdoor event because of weather, the standard cancellation policy will apply.

When possible, Dulles Event Rentals may offer a one-time transfer of the reservation to another available date, subject to availability.

Any transfer must be agreed upon before the original rental date.

Dulles Event Rentals reserves the right to refuse delivery, pickup, or use of equipment when conditions are determined to be unsafe for our staff or rental equipment.

This may include severe weather, unsafe access conditions, hazardous locations, or other circumstances beyond our reasonable control.

Rental pricing is based on the agreed rental period stated on the customer's reservation.

Customers must have all rental equipment ready for pickup or return at the agreed-upon time.

Late returns may result in additional rental charges, particularly when the delay affects another customer's reservation.

Unless specifically included in the customer's quote, delivery does not automatically include setup, decorating, or breakdown services.

Customers are responsible for setting up and breaking down tables, chairs, and other rental equipment unless setup services have been separately arranged and included in the quote.

Customers may not modify, paint, drill, staple, nail, glue, or permanently alter rental equipment.

Decorations must be attached using methods that will not damage the rental items.

Any damage resulting from decorations or alterations may be charged to the customer.

Gold arch backdrop stands and other backdrop equipment must be used only for their intended purpose.

Customers are responsible for ensuring that backdrop stands are properly secured and used in an appropriate location.

Backdrop stands should not be exposed to unsafe wind conditions or used in a manner that could cause them to tip or become damaged.

By accepting rental equipment, the customer agrees to:

Use the equipment properly

Keep the equipment secure

Prevent unauthorized use

Protect the equipment from damage

Return all equipment on time

Return all items in reasonably good condition

Pay applicable charges for loss, damage, excessive cleaning, or late returns

Any approved additional charges for damage, loss, excessive cleaning, late returns, or other rental-related expenses will be communicated to the customer.

Customers are responsible for applicable charges resulting from their rental period.

Dulles Event Rentals is not responsible for delays, cancellations, or inability to provide service caused by circumstances beyond our reasonable control, including severe weather, natural disasters, road closures, government restrictions, accidents, or other unforeseen events.

By submitting a reservation request, paying a deposit, or accepting rental equipment, the customer acknowledges that they have read and agree to these rental policies and terms.

Dulles Event Rentals reserves the right to update these policies as needed. The policies applicable to a reservation will be those provided or agreed upon at the time the reservation is confirmed.

Dulles Event Rentals Serving Loudoun County and surrounding areas ____________________________________________________________________

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